To report a claim or accident:
Please call: 0800 923 4200
(Mon-Fri 8am-6pm and Saturday 9am-1pm)
Outside these times, please call the 24hr Emergency Assistance Helpline on:
0800 923 4202
(Please state that you are a CSIS customer).
When you contact us:
You will need to be able to provide us with:
Original documents such as receipts, invoices, instruction booklets to confirm the make, model or cost of the item you are claiming for.
The date you bought the lost/damaged item(s).
Written confirmation by a qualified electrician that electrical items are beyond repair.
Damaged items retained for inspection.
If you have been burgled or had items stolen, you should notify the police immediately and give us the Crime Reference Number.
Insurers know from experience there are some people who purchase insurance to deliberately try to defraud Insurance Companies.
The customer may do this in several ways :- by making false claims, not telling the truth about their claims history, or the value of their home and their possessions, or withholding important information, or making false statements.
Unfortunately the fraudulent actions of a minority means insurance becomes more expensive for everyone.
However we wish to reassure you that insurers check all new insurance claims for fraud against the Claims and Underwriting Exchange (CUE) which has the details of most of the historical home and car insurance claims paid in the UK and is operated by Insurance Database Services Ltd.
If an insurer suspects that someone has deliberately given false information or they find any material fact has been withheld they will investigate and take appropriate action. In many cases the policy will be voided and no cover provided in the event of a loss.
By taking this action it helps us to keep
our prices low and our home insurance fair for everyone.