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Car Insurance

Winning awards for transparency & trust

Whether driving to work or enjoying a tour of the countryside our comprehensive car policy will look after you if something goes wrong.

Our high levels of cover even include Roadside Assistance and Recovery as standard, and our award winning service means that you can trust CSIS to keep you on the road.

With Motor Legal Expenses also included, no administration fees and no interest payable on monthly direct debits (0%apr), we have become the provider of choice for many satisfied customers so talk to us now about cover and service you can trust.

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Car Insurance is underwritten, and finance provided, by Zurich Insurance plc. Please note that all quotations are subject to Terms and Conditions. Please see below for full policy wording.

At CSIS we always strive to give you the best deal. We have found that, by talking to you rather than asking a standard set of questions, we may be able to offer additional discounts. We have therefore decided not to offer online quotations, but to offer a personal service.

If your policy is due for renewal within the next 30 days please call our friendly sales team on:

01622 766960

Mon to Fri, 8:30am - 6:00pm
Sat, 9:00am - 1:00pm

Alternatively, if your policy isn't currently due for renewal CLICK HERE and we'll contact you at the right time to see if we can save you money.

More about your cover

Features and Benefits:

Key Features and Benefits of the Zurich Solutions and Solutions Plus Policy

  • No loss of NCD if you are hit by an uninsured driver
  • Greenflag 24hr UK Roadside Assistance and Recovery included
  • Free foreign use cover up to 60 days abroad per trip to Europe
  • Windscreen cover with low excess of £60
  • Legal Expenses cover included - recovery of uninsured losses and drivers legal protection up to £100,000
  • Guaranteed courtesy car if using approved repairers (see below for full details)
  • 7 day courtesy car if your car is stolen (see below for full details)
  • Personal Accident cover up to £10,000
  • Free motor legal advice via a 24 hour hotline
  • UK based Claims Helpline 24 hours a day / 365 days a year

Recommended Repairers are available with immediate repair authority from the insurer's network of garages across the country (subject to workloads and replacement parts).

There is also a prompt windscreen/glass replacement service.

Guaranteed Courtesy Car

A courtesy car will be provided to you while damage to your own vehicle is being repaired by one of our approved repairers following an accident or theft. Typically, courtesy cars are small hatchbacks with a manual gearbox and are only available in the UK.

If your car is subsequently written off by a Zurich motor engineer, you may keep the courtesy car for a further 4 days. Hire beyond this period is available at a preferential daily rate. If your car is stolen and not recovered, Zurich will arrange for you to have a courtesy car for a total of 7 days after the incident.

Automatic car insurance renewal

Many customers find automatic renewal is the easiest way to renew their car insurance.
If you pay for your insurance by direct debit, approximately 21 days before your car insurance renewal date we’ll write to you with your car insurance certificate and renewal schedule confirming the premium for the next 12 months. If you are happy, and none of your details have changed, you don’t need to do anything and your policy will automatically renew meaning you never run the risk of being uninsured.

Manual car insurance renewal

If you don’t pay by direct debit we will write to you approximately 21 days before your car insurance renewal date with details of your car insurance certificate and renewal schedule confirming the premium for the next 12 months. This is your renewal invitation. Unlike automatic renewal, you must contact us and pay your premium, otherwise your cover will end on the renewal date, and you will not be insured. If you want to make the process easier, and make sure you remain covered you can call us at any time to be updated onto monthly payments and automatic renewal.

Your Excesses Explained

If you suffer Accidental Damage to your car all claims will have a minimum excess of £100. This figure could be more depending on the type of car you own or if you have opted for a higher voluntary excess.

An additional deduction will apply as below when the car is being driven by a young driver as follows:-

For Fire, Theft and Attempted Theft excesses no deduction applies if loss or damage occurs in your garage but for all other claims the excess is £100.

If you suffer damage to Windscreens, Windows or Sunroofs the following excesses apply:

Make a Claim

To report a claim or accident under your Zurich Solutions or Solutions Plus policy:

Please call: 0800 026 1779.

Our claims service includes:

  • A courtesy car to keep you on the road whilst damage to own vehicle is being repaired by one of our approved repairers
  • 4 day courtesy car in the event of a total loss claim
  • 7 day courtesy car if the vehicle is stolen and not recovered

To make a claim for glass:  

 Please call: 0800 068 5710 (National Windscreens).

To report a claim or accident in Europe:

Reporting a claim or accident or Emergency Breakdown Assistance (Comprehensive policies only if you have bought this optional cover) 00 44 800 026 1830 or 00 (country code) then 1274 658073, 24 hours a day, 365 days a year.

When you contact us

 You will need to tell us :

  • Your name, address and telephone number
  • The place where the loss or damage occurred
  • What caused the loss or damage

Insurance Fraud

Insurers know from experience there are some people who purchase insurance to deliberately try to defraud Insurance Companies.

The customer may do this in several ways :-  by making false claims, not telling the truth about their claims history, or the value of their home and their possessions, or withholding important information, or making false statements.

Unfortunately the fraudulent actions of a minority means insurance becomes more expensive for everyone.

However we wish to reassure you that our insurers check all new insurance claims for fraud against the Claims and Underwriting Exchange (CUE) which has the details of most of the historical home and car insurance claims paid in the UK and is operated by Insurance Database Services Ltd.

If they suspect that someone has deliberately given false information or they find any material fact has been withheld they will investigate and take appropriate action.  In many cases the policy will be voided and no cover provided in the event of a loss.