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Feel secure with our home insurance

Our Solutions Policy Includes:

  • Buildings cover up to £1 million
  • Contents cover up to £100,000
  • Including £30,000 valuables
  • New for old replacement
  • 24hr home emergency
  • UK based team to deal promptly with your claim­

Plus

  • Interest free monthly direct debit scheme (0% apr)
  • No administration charges

If this insurance is not for your primary home please see our specialist policies for Let or 2nd Properties.

Automatic home insurance renewal

Many customers find automatic renewal is the easiest way to renew their home insurance.
If you pay for your insurance by direct debit, approximately 21 days before your home insurance renewal date we’ll write to you with your renewal schedule confirming the premium for the next 12 months. If you are happy, and none of your details have changed, you don’t need to do anything and your policy will automatically renew meaning you never run the risk of being uninsured.

Manual home insurance renewal

If you don’t pay by direct debit we will write to you approximately 21 days before your insurance renewal date with details of your renewal schedule confirming the premium for the next 12 months. This is your renewal invitation. Unlike automatic renewal, you must contact us and pay your premium, otherwise your cover will end on the renewal date, and you will not be insured. If you want to make the process easier, and make sure you remain covered you can call us at any time to be updated onto monthly payments and automatic renewal.

Moneywise Award
The young lady who dealt with me was friendly and professional, remembering my name from previous contact. I finished the transaction feeling like a person whose custom mattered, rather than just anyone. Because of my experience, I have now all my insurance with CSIS"
Mrs B from Loughborough
> Call us for your
quote

Home Insurance is underwritten, and finance provided, by Zurich Insurance plc. Please note that all quotations are subject to Terms and Conditions. Please see below for full policy wording.

At CSIS we always strive to give you the best deal. We have found that by talking to you, rather than asking a standard set of questions, we may be able to offer additional discounts. We have therefore decided not to offer online quotations, but to offer a personal service.

If your policy is due for renewal within the next 30 days please call our friendly sales team (Mon to Fri, 8:30am - 6pm, Sat 9am - 1pm) on:

01622 766960

If your policy isn’t currently due for renewal CLICK HERE and we’ll contact you at the right time to see if we can save you money.

More about your cover

CSIS Home Solutions Policy Wording
PDF (542 kb)
29-02-2016
CSIS Home Demands and Needs
PDF (94 kb)
28-02-2017

Make a Claim

To report a claim or accident under your Zurich Home Solutions policy:

Please call: 0800 923 4200

(Mon-Fri 8am-6pm and Saturday 9am-1pm)

Outside these times, please call the 24hr Emergency Assistance Helpline on:

0800 923 4202

(Please state that you are a CSIS customer).

When you contact us:

You will need to be able to provide us with:

  • Original documents such as receipts, invoices, instruction booklets to confirm the make, model or cost of the item you are claiming for.
  • The date you bought the lost/damaged item(s).
  • Damaged items retained for inspection.
  • If you have been burgled or had items stolen, you should notify the police immediately and give us the Crime Reference Number.

­Insurance Fraud

Insurers know from experience there are some people who purchase insurance to deliberately try to defraud Insurance Companies.

The customer may do this in several ways :-  by making false claims, not telling the truth about their claims history, or the value of their home and their possessions, or withholding important information, or making false statements.

Unfortunately the fraudulent actions of a minority means insurance becomes more expensive for everyone.

However we wish to reassure you that insurers check all new insurance claims for fraud against the Claims and Underwriting Exchange (CUE) which has the details of most of the historical home and car insurance claims paid in the UK and is operated by Insurance Database Services Ltd.

If an insurer suspects that someone has deliberately given false information or they find any material fact has been withheld they will investigate and take appropriate action.  In many cases the policy will be voided and no cover provided in the event of a loss.

By taking this action it helps us to keep our prices low and our home insurance fair for everyone.

Your Zurich Home Solutions Excesses Explained

Policy excess = the first amount of any claims for which you are responsible

    • All claims - £50:
        Except for:
      • Escape of Water claims £250
      • Subsidence claims - £1,000

    These amounts may vary: 

      • due to the specific type of insurance or property insured
      • where a higher voluntary deduction has been selected

    Please refer to your policy schedule for full details.