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Home Insurance

Feel secure with our home insurance

Whether in town or a cottage in the countryside, our comprehensive home policy will look after you if something goes wrong.

Our high levels of cover and award winning service mean that you can trust CSIS to protect your possessions with care.

With 24 hour Home Emergency included as standard, no administration fees and no interest payable on monthly direct debits (0%apr) with our Zurich Solutions Home policies, we have become the provider of choice for many satisfied customers so talk to us now about home insurance and service you can trust.

If this insurance is not for your primary home please see our specialist policies for Let or 2nd Properties.

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Home Insurance is underwritten, and finance provided, by Zurich Insurance plc. Please note that all quotations are subject to Terms and Conditions. Please see below for full policy wording.

At CSIS we always strive to give you the best deal. We have found that by talking to you, rather than asking a standard set of questions, we may be able to offer additional discounts. We have therefore decided not to offer online quotations, but to offer a personal service.

If your policy is due for renewal within the next 30 days please call our friendly sales team on:

01622 766960

Mon to Fri, 8:30am - 6:00pm
Sat, 9:00am - 1:00pm

If your policy isn’t currently due for renewal CLICK HERE and we’ll contact you at the right time to see if we can save you money.

Features and Benefits:

Key Features and Benefits of the Zurich Solutions Home Policy

  • Buildings cover of up to £1million (may be increased if needed)
  • Contents cover of £100,000 (may be increased if needed)
  • New locks and keys if yours are lost or stolen
  • Cover for searching for leaks
  • Cover for damage caused by events including Fire, Flood & Theft
  • Optional Accidental Damage cover available on Buildings and/or Contents
  • Optional Legal Expenses cover
  • Optional cover for personal possessions away from the home
  • Accident Cover - £10,000 if you die in an accident
  • Cover for loss or damage to garden plants
  • UK based Claims Helpline 24 hours a day / 365 days a year

Automatic home insurance renewal

Many customers find automatic renewal is the easiest way to renew their home insurance.
If you pay for your insurance by direct debit, approximately 21 days before your home insurance renewal date we’ll write to you with your renewal schedule confirming the premium for the next 12 months. If you are happy, and none of your details have changed, you don’t need to do anything and your policy will automatically renew meaning you never run the risk of being uninsured.

Manual home insurance renewal

If you don’t pay by direct debit we will write to you approximately 21 days before your insurance renewal date with details of your renewal schedule confirming the premium for the next 12 months. This is your renewal invitation. Unlike automatic renewal, you must contact us and pay your premium, otherwise your cover will end on the renewal date, and you will not be insured. If you want to make the process easier, and make sure you remain covered you can call us at any time to be updated onto monthly payments and automatic renewal.

Your Zurich Home Solutions Excesses Explained

Policy excess = the first amount of any claims for which you are responsible

    • All claims - £50:
        Except for:
      • Escape of Water claims £250
      • Subsidence claims - £1,000

    These amounts may vary: 

      • due to the specific type of insurance or property insured
      • where a higher voluntary deduction has been selected

    Please refer to your policy schedule for full details.

    Make a Claim

    To report a claim or accident under your Zurich Home Solutions policy:

    Click here to report a claim to Zurich (opens in a new tab).
    It is ready to assist you with your home insurance claim 24/7.

    If you'd prefer to speak to someone about your claim or you require urgent assistance then please call 0800 923 4200 (Mon-Fri 8am-6pm and Saturday 9am-1pm).

    Outside these times, please call the 24hr Emergency Assistance Helpline on:

    0800 923 4202

    (Please state that you are a CSIS customer).

    When you contact us:

    You will need to be able to provide us with:

    • Original documents such as receipts, invoices, instruction booklets to confirm the make, model or cost of the item you are claiming for.
    • The date you bought the lost/damaged item(s).
    • Damaged items retained for inspection.
    • If you have been burgled or had items stolen, you should notify the police immediately and give us the Crime Reference Number.

    ­Insurance Fraud

    Insurers know from experience there are some people who purchase insurance to deliberately try to defraud Insurance Companies.

    The customer may do this in several ways :-  by making false claims, not telling the truth about their claims history, or the value of their home and their possessions, or withholding important information, or making false statements.

    Unfortunately the fraudulent actions of a minority means insurance becomes more expensive for everyone.

    However we wish to reassure you that insurers check all new insurance claims for fraud against the Claims and Underwriting Exchange (CUE) which has the details of most of the historical home and car insurance claims paid in the UK and is operated by Insurance Database Services Ltd.

    If an insurer suspects that someone has deliberately given false information or they find any material fact has been withheld they will investigate and take appropriate action.  In many cases the policy will be voided and no cover provided in the event of a loss.

    By taking this action it helps us to keep our prices low and our home insurance fair for everyone.